Deleting your data
Tidal Wallet 1.0 has no T54 account and does not connect to a T54 server. Your wallet data is kept on your device, and you can erase it there at any time. This page explains how, and how to ask T54 to delete anything else it holds.
Send a deletion request to privacy@t54.ai
What can be deleted, and how
Information about your use of the app sits in different places, and each is deleted differently. Doing one does not do the others.
- Data on your device — your encrypted wallet and settings. You erase it yourself, in the app. See "Erasing data on your device" below.
- Information T54 holds — only what you sent us, such as support emails, and records from a test version that connected to the Tidal service, if you used one. Ask privacy@t54.ai.
- Information held by third parties — public XRPL node operators, Ripple's Testnet faucet, Google (ML Kit, on Android) and the app stores keep what they receive under their own policies. Ask them directly.
- Public ledger records — transactions recorded on the XRP Ledger cannot be erased, by T54 or anyone else.
Erasing data on your device
In the app, open Settings → Privacy & data → "Erase all data on this device". It erases all data the app stored on this device, including every wallet and your settings.
Public ledger records remain. Afterwards your seed backup is the only way to restore your wallet, so check that you have it before you erase.
Uninstalling the app is not the same thing: it can leave the encrypted wallet in the device's secure storage. To remove it, use "Erase all data on this device" before you uninstall.
Asking T54 to delete information
Email privacy@t54.ai and tell us what you would like deleted. If it concerns records from a test version that connected to the Tidal service, the details below help us find them.
Never send your seed, private key or lock passphrase. You never need to send a transaction to make a request.
- The network you used (Mainnet, Testnet, or both)
- Your public wallet address
- Roughly when you used that version
- An email address for the reply
Confirming the request is yours
A wallet address or an email address alone does not prove that you control a wallet. If a request concerns records tied to a wallet, we may ask you to confirm control of it before we act, and our reply explains how. It never requires your seed, private key or lock passphrase.
What happens next
A person reads each request. We reply to confirm that we have it, and when we are done we tell you what was deleted and, if anything is kept, what it is and why.
Receiving a request is not by itself confirmation that anything has been deleted.
What may be kept
If something has to be kept — for example, to meet a legal obligation or to record that a request was handled — we keep only what is needed, restrict access to it, and name it in our reply.
Contact
Deletion requests and status questions: privacy@t54.ai.