Support

Where to write

General support goes to support@t54.ai. Privacy questions and deletion requests go to privacy@t54.ai.

Before contacting support

Including these makes it much faster to look into:

• App version, device model and operating system
• The selected network (Mainnet or Testnet)
• A short description of what happened
• A transaction hash only if you are comfortable linking that public transaction to your request
• Screenshots with personal information removed

Never send these

Never send your recovery phrase, private key, lock passphrase, authentication code or API credentials. Support never needs them and will never ask for them.

Networks and transfers

Check the selected network and destination before sending or receiving. Mainnet uses real assets; public Testnet is for testing. The same address can exist on both networks, and a Testnet balance is not a Mainnet balance.

If a transfer appears pending, check its status before sending again. Blockchain transactions cannot be reversed by Tidal support.

Recovery and device data

Keep your recovery backup private and accessible to you before erasing app data or changing devices.

Erasing local app data does not delete public blockchain history or every server record. Revoking a device or session removes its access; it does not erase all historical records.

Privacy requests

Email privacy@t54.ai to ask about access, correction or deletion of information associated with your use of the app. Describe the request without including wallet secrets.

The steps for deleting service records are on the service data deletion page.